Place an order online.
 

Please click "Add to Cart" on the product page. Once you have added all products of interests, click "Check out" and go through the check-out process.

 

1. Register and create your account with your contact information.

 

2. Fill out the form of Shipping & Billing information.

 

   On the form of shipping information, if you want to use your own courier account, you can choose the courier (Fedex or DHL, we can only
   accept these two couriers now.) and input your account No. If you don't use your own courier account, the shipping cost of USD50 will be
   added.

 

   On the form of billing information, If you are paying by credit card, the billing address must be the same as your credit card statement address.

 

3. Check out with credit card or wire transferring.

 

   Here you can input your own order No. if you have one and "Order Note" which you need us to do as you require.

 

   An Email with the order details will be sent to your registered email address automatically.

   In this email, you can click "Order status" to login to get the latest information of this order.

 

   When the products of this order have been dispatched to your shipping address, an email with the tracking No. will be sent to your registered

   email address.

 

Place an order offline.

You can email us your purchase order.

Our Email: order@lancrix.com

 

Minimum Order

We require a minimum order of USD80.

 

Currency

Our products are only priced at US Dollar ($) now.

 

Delivery Company

We use Fedex (International Priority) or DHL for all worldwide destinations.

 

Delivery Time

If the item is in stock, the delivery time will normally take one to two days. Otherwise, the delivery time can take 2 to 3 weeks.

 

Payment

We accept credit card and bank transfer as methods of payment. Credit card payments can be processed online. For bank transfer, our bank account information is detailed on the invoice.

 

We accept all major credit card including Visa, Master Card, JCB and American Express.

 

All orders should be paid within net 30 days from date of invoice unless different credit terms have been agreed with your organization.

 

We reserve the rights to ask for prepayment. Prepayment may be required if you are a first time customer.

 

Tax

Our prices have already included the tax charged by China. Our prices are exclusive of the tax charged by your country.

 

Return the products

If products are ordered incorrectly by the customer, we will consider taking them back. All requests for returns must have prior authorisation and must be shipped back to us within 7 working days of receipt of products. The products must have been kept in the storage condition as stated on the label and not have been opened, broken or otherwise altered. Items must be returned in the same or equivalent packaging as originally dispatched by us. You will need to send the products back to us using your own shipping company and are responsible for any imposed customs and/or taxes that might be incurred. Please note we charge 20% of the product price for re-stocking. Shipping charge is not refundable.

 

LANCRIX considers quality an essential criterion for every product. All products listed are subjected to exacting test in our own quality control department. However, if the product does not conform to the description of such product as provided in LANCRIX's catalogue, LANCRIX will provide replacement or refund. The quality problem must be proposed within 60 days after receipt of the product.